09 July 2009
27 May 2009
Workplace Temporary goodbyes
This week I started a new position at eBay- Senior Account Manager.
I have had a number of conversations with accounts I will be leaving- and Josh from wileycoyote373 took the time to send a very nice email.
Hi Andrew,
I wanted to take the time in a separate email that refers to no other
business, except to congratulate you on your new position. I worked for
Fortune 500 companies for over 20 years, and am hard pressed to think of
someone that deserves upward mobility more than you.
I can say the following pragmatically and honestly. The main benefit of
ebay, to me, has been you. In the few times we spoke, I perceived you to be
a genuine person. Easy to deal with, and to the point. I respect that, and I
don't care for very many folks. Ask Theresa :) "The voice of reason in the
midst of corporate American insanity." (You can use that one).
Honestly that is how I truly feel. So Theresa and I genuinely thank you. We
appreciate you.
Best wishes to you in the future. Hopefully, we will get to work together
again.
Sincerely,
Josh Cooper
Thanks Josh- I hope you and Theresa continue your great work on eBay, and that we work together in the future.
And to all of my accounts, feel free to follow my eBay Twitter updates at ebay_andy.
I have had a number of conversations with accounts I will be leaving- and Josh from wileycoyote373 took the time to send a very nice email.
Hi Andrew,
I wanted to take the time in a separate email that refers to no other
business, except to congratulate you on your new position. I worked for
Fortune 500 companies for over 20 years, and am hard pressed to think of
someone that deserves upward mobility more than you.
I can say the following pragmatically and honestly. The main benefit of
ebay, to me, has been you. In the few times we spoke, I perceived you to be
a genuine person. Easy to deal with, and to the point. I respect that, and I
don't care for very many folks. Ask Theresa :) "The voice of reason in the
midst of corporate American insanity." (You can use that one).
Honestly that is how I truly feel. So Theresa and I genuinely thank you. We
appreciate you.
Best wishes to you in the future. Hopefully, we will get to work together
again.
Sincerely,
Josh Cooper
Thanks Josh- I hope you and Theresa continue your great work on eBay, and that we work together in the future.
And to all of my accounts, feel free to follow my eBay Twitter updates at ebay_andy.
28 March 2009
Workplace Recognition
Recently I applied for a specific promotion at eBay. Within the process, I updated my internal resume. I decided to add some off the nice things said about me both internally and externally, and it left me with a smile. Here are some of the most appreciated examples:
Examples of eBay member survey quotes (specific to my accounts):
“Andrew has the experience to see every situation we have raised with him from our side as well as Ebay's and has been able to give us some very good suggestions when applicable. It's important to us that he is a seller and thus has an interest in Ebay as a seller like us, not just as an Ebay employee. We appreciate his willingness to help whenever possible as well. This is an important aspect to sellers like us, especially in light of the lacking communication and poor responsiveness from Ebay in years past. “
“If it was not for Andrew Chase, there is a very good chance that I would not be selling on ebay. He is communicative, caring, has business sense, and knows when something should be escalated. ebay is lucky to have him.”
“He works hard on my behalf. Even calls but I never have a chance to answer. He answers questions and they don't feel canned like most help from ebay seems.”
“Very attentive and responsive. Great demeanor. An asset to eBay.”
“In the few instances where I needed help or guidance, he was able to give that to me. He also went beyond that to make suggestions that helped me as well. He explained things to me that I did not know about previously, that make my ebay experience make more sense.”
Excerpt from Annual Review-
“Andrew is an exemplary performer. He shows unusual initiative, is a self-starter, and, once given a task, can be depended upon to carry it through to completion. He works quickly, remains closely focused on what he is doing, and is very productive. Andrew is very knowledgeable in his field and his colleagues seek his advice and respect his opinions. He works effectively within his own group as well as throughout the entire organization. Andrew has an excellent command of decision-making and problem-solving techniques and can apply them appropriately. His performance is well beyond what is expected or required for the position.”
I think that internal and external recognition is vital to employee morale. My hope is that in the current American business environment of no raises, layoffs, and belt tightening- Management takes advantages of this powerful tool.
Examples of eBay member survey quotes (specific to my accounts):
“Andrew has the experience to see every situation we have raised with him from our side as well as Ebay's and has been able to give us some very good suggestions when applicable. It's important to us that he is a seller and thus has an interest in Ebay as a seller like us, not just as an Ebay employee. We appreciate his willingness to help whenever possible as well. This is an important aspect to sellers like us, especially in light of the lacking communication and poor responsiveness from Ebay in years past. “
“If it was not for Andrew Chase, there is a very good chance that I would not be selling on ebay. He is communicative, caring, has business sense, and knows when something should be escalated. ebay is lucky to have him.”
“He works hard on my behalf. Even calls but I never have a chance to answer. He answers questions and they don't feel canned like most help from ebay seems.”
“Very attentive and responsive. Great demeanor. An asset to eBay.”
“In the few instances where I needed help or guidance, he was able to give that to me. He also went beyond that to make suggestions that helped me as well. He explained things to me that I did not know about previously, that make my ebay experience make more sense.”
Excerpt from Annual Review-
“Andrew is an exemplary performer. He shows unusual initiative, is a self-starter, and, once given a task, can be depended upon to carry it through to completion. He works quickly, remains closely focused on what he is doing, and is very productive. Andrew is very knowledgeable in his field and his colleagues seek his advice and respect his opinions. He works effectively within his own group as well as throughout the entire organization. Andrew has an excellent command of decision-making and problem-solving techniques and can apply them appropriately. His performance is well beyond what is expected or required for the position.”
I think that internal and external recognition is vital to employee morale. My hope is that in the current American business environment of no raises, layoffs, and belt tightening- Management takes advantages of this powerful tool.
25 March 2009
Please- use some economic logic
Every business I patronize, I critique. No one business is perfect, and poorly run businesses fall victim to capitalist evolution. For some the fall is faster than others, and for some the end can drag on using billions of dollars of taxpayer and pension fund invested money.
I think that within capitalism, the necessary application is for this process to occur, and for intelligent business owners to learn and adapt.
Certainly there are big business lessons to learn. But there are small business lessons as well.
I am a man who enjoys food. And with that food, I enjoy variety. Early this week a friend from work brought Papusas to work. It was the first time I had tasted them. Papusas are a tasty corn tortilla based treat from El Salvador. On the way home, I noticed a small shop advertising pupusas. So I stopped in to pick some up for dinner- and at 5:40pm, they are closed.
This leads me to believe one of two things.
- They are a front organization to sell weed.
- In this time of decreased economic spending- these guys are morons.
THE TAKEAWAY: I consult for two different businesses, and basically run another. My companies need to make buying easy, and enjoyable. There is a lot of competition out there for everything, and I now have to look elsewhere for pupusas.
23 March 2009
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